I found a really great article about CRM system

While i am in the middle of searching process about cloud CRM system i found this article about ” The ABC’s Of CRM ” , As a CRM system consultant i recommend you to read this article because it has a lot of useful information and great facts about a Cloud CRM software . I realized that the writer gathered many useful information about CRM system in simple way to allow readers to understand this information, specially the beginners who want to understand the idea of a CRM system , Also want to learn how to implement a crm system? and how to avoid a CRM system failures? to take the decision if they will adopt crm software in their organization or not.
Here is the link to this great article: http://crmissues.wordpress.com/2014/01/02/the-abcs-of-crm/